Leadership Development
- Redesign of executive performance management processes with board leadership/CEOs resulting in aligned accountabilities, role clarification, enhanced communication and feedback and streamlined evaluation activities.
- Design and facilitation of leadership training programs for senior, middle management and frontline supervisors resulting in improved leadership skills, improved organizational performance metrics and reduced staff turnover.
- Conflict management resolution activity between leadership partners and within challenged teams improving leadership effectiveness and team dynamics.
- Coaching of high performing and performance challenged C-suite and department level leaders resulting in promotional readiness and improved leadership competency.
Operational Effectiveness
- Designed and implemented internal staff satisfaction assessment of a 60+ member team. Identified satisfiers and challenges and developed strategic recommendations to improve overall performance and retention.
- Conducted numerous investigations related to human resource complaint filings by staff. Interviewed stakeholders, reviewed policies and procedures and made recommendations for appropriate remedies and future risk avoidance.
- Designed and facilitated process for reviewed of ineffective workflows amongst shared work teams. Proposed structure for surfacing issues, developed tools for reviewing work and coached staff on proposing and communicating alternatives to colleagues and stakeholders.
Strategic
Planning
- Developed an inpatient nursing strategic plan for a magnet status academic medical center.
- Created and supported implementation of a business case and project plan for a startup inpatient pediatric hospice.
- Design and facilitation of numerous strategic planning sessions with boards of directors/senior staff.
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